Shipping Policy
Shipping policy
We can’t wait for you to start enjoying your new sparkle. All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email or text. You will receive an additional notification email or text when your order has shipped.
While we will always do our best to ship your items as quickly as possible, unforeseen conditions such as high order volumes or postal service delays, may impede shipping time. If this is ever the case, we’ll send you an email right away to let you know.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. Want to know your shipping fees prior to checkout? Use our shipping rate calculator in your shopping cart.
| Shipping option | Estimated delivery time | Price |
| USPS First Class Package | 2-3 Business Days | Calculated |
| USPS Parcel Select Ground | 2 Business Days | Calculated |
| USPS Priority Mail | 2 Business Days | Calculated |
| USPS First Class Package | 2-3 Business Days | Typically free with $150 order or more |
Holiday Shipping
We do our best to get your order to you as quickly as possible but situations are sometimes out of our control. Due to volume, shipping delays may occur during the holiday season. To confidently ensure delivery of your purchase by December 25th, orders must be placed by Dec 14th. Express delivery options may be available with shorter windows. Please contact customer service at hello@billieandbird.com if you would like more information.
Customer pick-up or local delivery to your home
These options are not available at this time.
International Shipping
We do not offer international shipping at this time.
How do I check the status of my order?
When your order has shipped, you will receive an email notification or text from us with a tracking number which you can use to track status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email or text, please contact us at hello@billieandbird.com - include your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We just want you to love the way your new jewelry makes you feel. If for any reason you are unhappy with your purchase, we offer returns and exchanges on all unworn, unused and damage-free pieces within 30 days of receipt. So if it doesn’t make you shine, send it back for a full refund (product cost + tax) at no charge to you - shipping on returns is FREE!
Full Return and Exchange Policy
Damaged Items
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@billieandbird.com - include your order number and a photo of the item’s condition. We address each concern on a case-by-case basis and our goal is to work towards a happy solution.
If you have any further questions, please don't hesitate to contact us at hello@billieandbird.com.